Zonder Cruks Privacy Policy

When you register an account and use our services on Zonder Cruks, certain information is collected from you. We only request data that is genuinely needed to provide the service.

Directly Collected Information

• Full name, date of birth, and gender
• Email address and mobile number
• Residential Address
• National ID (NID) or passport number (for KYC)
• Mobile Banking Account Details (bKash, Nagad, Rocket)
• Account password (stored in encrypted form)

Automatically Collected Information

• Device type, operating system, and browser information
• IP address and approximate location
• Log of browsing and gaming activity on the platform
• Session Duration and Page Visit Data

Zonder Cruks uses your information only for specific, legitimate purposes. Below is a detailed breakdown of why each type of data is collected:

• Account Management: To handle registration, login, and account security.
• Identity Verification (KYC): To meet legal obligations and verify age.
• Payment Processing: To process deposit and withdrawal transactions.
• Customer Support: To address your questions and resolve complaints.
• Responsible Gaming: To monitor gaming behavior and provide support if any issues arise.
• Fraud Prevention: To detect multiple accounts, bonus abuse, and suspicious activity.
• Service Improvement: To improve the platform experience and enhance functionality.
• Promotional Communications: To send you offers and updates, only with your consent.

Zonder Cruks never sells or rents your personal information to third parties for commercial purposes. However, limited data may be shared in certain specific circumstances:

When Information Is Shared

• Legal Obligations: Information may be disclosed in compliance with lawful orders from government authorities or courts.
• Payment Processing: Limited information is shared with payment gateways to process transactions; they are also bound by strict privacy policies.
• Fraud Investigation: Information may be shared with relevant authorities in the investigation of financial fraud or money laundering.
• Technology Partners: Technology service providers used to operate the platform may access limited data under strict confidentiality agreements.

The Zonder Cruks website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of Cookies

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Helps remember your preferences and settings.
• Analytics Cookies: Used to analyze platform usage and improve our services.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Zonder Cruks retains your data only for as long as necessary. Once the purpose has been fulfilled or your account is closed, your information is securely deleted.

• Account Information: For the duration of the active account and up to 5 years after closure for legal purposes.
• Transaction Records: Up to 7 years in accordance with financial regulatory requirements.
• KYC Documents: Retained for up to 5 years after account closure for legal compliance.
• Gaming Log: Up to 2 years for security and fraud prevention purposes.
• Cookie Data: Deleted at the end of a session or within a maximum of 30 days.

Every registered member of Zonder Cruks has specific rights regarding their personal data. We fully respect and uphold these rights.

Zonder Cruks uses industry-leading technology to ensure the security of all financial transactions. We make no compromises when it comes to protecting your payment information.

• All transactions are processed through SSL/TLS encryption.
• Transactions via bKash, Nagad, and Rocket are processed directly through their secure payment gateways.
• Zonder Cruks will never ask for your mobile banking PIN or password.
• An automated security check is completed for every transaction.
• Suspicious transactions are automatically flagged and temporarily held for review.

Zonder Cruks is strictly off-limits to anyone under 18. We never knowingly collect information from minors or allow them to operate an account.

• Age verification is mandatory at the time of registration.
• Age verification is completed as part of the KYC process.
• If any account holder is found to be under 18 years of age, their account will be immediately closed and all associated data will be deleted.
• If a parent or guardian suspects their child is using Zonder Cruks, they can contact us right away.

The Zonder Cruks platform may reference third-party services such as payment gateways or game providers. These third parties have their own privacy policies.

Zonder Cruks is not responsible for the privacy practices or data processing methods of third parties. However, we only work with trusted, recognized partners who comply with international data protection standards.

Zonder Cruks reserves the right to update this Privacy Policy in part or in full as needed. When significant changes are made:

• Registered members will be notified in advance via their registered email address.
• You will receive a notification about the updated policy the next time you log in to the platform.
• The date of any changes will be updated at the top of this page.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact the Zonder Cruks support team.

• Email: [email protected]
• Response Time: Within 30 business days
• Language: You can reach us in both Bangla and English